Shipping policy

Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.

  • During high-volume periods (sales, new drops, holidays), processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs £4.95, and is free for orders over £50.

Standard UK mainland Shipping: 2–5 business days *

*Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Order Tracking

Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to update.

Address Errors

Please ensure your shipping address is correct at checkout.
We cannot guarantee changes after an order has been placed, and we are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Delayed Packages

We are not responsible for delays caused by the courier.
If your parcel appears lost or delayed, reach out to us, and we will do our best to assist.

Returns Due to Failed Delivery

If an order is returned to us due to failed delivery attempts or an incorrect address, the customer may be responsible for reshipping fees.

Contact

If you have any shipping questions, please contact our customer support team at info@IYYI.co.uk